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Vol.3 , No. 2, Publication Date: Aug. 25, 2017, Page: 5-12
![](https://www.facebook.com/dialog/feed?app_id=808315475849687&link=http://www.aascit.org/journal/archive2?journalId=894%26paperId=5495&redirect_uri=http://www.aascit.org/journal/archive2?journalId=894%26paperId=5495&display=popup&name=Beyond the Anger and Lack of Communication: Strategies for Managing Intercultural Conflicts Between Italian Nurses and Patients. A Phenomenological-Hermeneutic Study&description=The aim of the paper is to explore cultural conflicts between nurses and clients with different cultural backgrounds, in order to identify the main factors that facilitate or hinder the effective management of those conflicts. Phenomenological-hermeneutic method was used to study sixteen semi-structured interviews at nurses. Intercultural conflicts are perceived as rare and underestimated, sometimes like a "conspiracy of silence". A combination of personal and organizational factors related to both parties involved emerges as a cause of failure of conflict management. Vice versa, mutual openness to the other, transparent and accountable use of linguistic and cultural mediation, a good ability to manage prejudices and emotions and desire to find a common solution are considered the right way for effective management of cultural conflicts. The first cause of conflict is the lack of elaboration of cultural differences. Intercultural competence can help nurse in processing these situations. This paper encourage the surfacing and the professional management of intercultural conflict situations.&picture=http://www.aascit.org/aascit/decorators/img/journal/894.jpg)
| [1] | Galli Emanuele, School of Nursing, Vita-Salute San Raffaele University, Milan, Italy; Center for Nursing Research and Innovation, Vita-Salute San Raffaele University, Milan, Italy. |
| [2] | Alberti Linda, Rehabilitation Ward, San Carlo Hospital, Milan, Italy. |
| [3] | Nestola Priscilla, Department of Neurorehabilitation, San Raffaele Hospital, Milan, Italy. |
| [4] | Sperlecchi Sara, General Psychiatry, San Raffaele Hospital, Milan, Italy. |
| [5] | Manara Duilio Fiorenzo, School of Nursing, Vita-Salute San Raffaele University, Milan, Italy;Center for Nursing Research and Innovation, Vita-Salute San Raffaele University, Milan, Italy. |
The aim of the paper is to explore cultural conflicts between nurses and clients with different cultural backgrounds, in order to identify the main factors that facilitate or hinder the effective management of those conflicts. Phenomenological-hermeneutic method was used to study sixteen semi-structured interviews at nurses. Intercultural conflicts are perceived as rare and underestimated, sometimes like a "conspiracy of silence". A combination of personal and organizational factors related to both parties involved emerges as a cause of failure of conflict management. Vice versa, mutual openness to the other, transparent and accountable use of linguistic and cultural mediation, a good ability to manage prejudices and emotions and desire to find a common solution are considered the right way for effective management of cultural conflicts. The first cause of conflict is the lack of elaboration of cultural differences. Intercultural competence can help nurse in processing these situations. This paper encourage the surfacing and the professional management of intercultural conflict situations.
Keywords
Nursing, Cultural Competences, Cultural Conflict, Phenomenology
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