ISSN Print: 2381-117X  ISSN Online: 2381-1188
International Journal of Business and Industrial Marketing  
Manuscript Information
 
 
The Relationship Between Total Quality Management Practices and Individual Readiness for Change at Petroleum Exploration and Production Authority in Yemen
International Journal of Business and Industrial Marketing
Vol.2 , No. 6, Publication Date: Dec. 7, 2017, Page: 48-55
807 Views Since December 7, 2017, 434 Downloads Since Dec. 7, 2017
 
 
Authors
 
[1]    

Qais Ahmed Al-Maamari, Department of Management, Faculty of Business & Management, Limkokwing University of Creative Technology, Selangor, Malaysia.

[2]    

Mohammed Abdulrab, Department of Human Resource Management, Faculty of Leadership & management, Universiti Sains Islam Malaysia, Nilai, Malaysia.

[3]    

Bassam Ali Al-Jamrh, Department of Management & Marketing, Faculty of Economic and Management, Universiti Putra Malaysia, Selangor, Malaysia.

[4]    

Abdo Hasan Al-Harasi, Department of Business Administration, Faculty of Business & Management, Asia Pacific University, Selangor, Malaysia.

 
Abstract
 

The focusing of the Total quality management practices is the most important for any organization to increasing level of individual readiness for change regarding TQM implementation, and improve efficiency as well as productivity, a result of that lead to improve performance in all. The total quality management in organizations in Yemen still a lack with issues in implementation of TQM. In this research is aimed to attempt to significant attention on the most important factors that foster the success of change initiative such as TQM implementation at Oil Units in Yemen. The study examines the association between total quality management practices (Human resource management, process management, customer focus & satisfaction, top management commitment, supplier partnership and learning & Training) with individual readiness for change for TQM implementation. This article is focusing on critical success factors who are always association with TQM in work. The collected data analysis showed that three of TQM practices, such as Customer Focus & Satisfaction (CFS), Supplier Partnership (SP) and Human resource management (HRM) are the most supportive TQM practices for increasing IRFC regarding implementation of TQM. Consequently, in this study makes a unique contribution by providing an advanced and deeper comprehension of the relationship between TQM practices and IRFC for TQM implementation at Petroleum Exploration and Production Authority in Yemen.


Keywords
 

Total Quality Management Practices, Individual Readiness for Change, Petroleum Exploration and Production Authority, Yemen


Reference
 
[01]    

Bayazit, O. and B. Karpak, An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness. International Journal of Production Economics, 2007. 105 (1): p. 79-96.

[02]    

McKay, K., J. R. Kuntz, and K. Naswall, The effect of affective commitment, communication and participation on resistance to change: The role of change readiness. New Zealand Journal of Psychology, 2013. 42 (2): p. 29-40.

[03]    

Attafar, A., A. Shahin, and M. Kheradmandnia, The impact of TQM practices on organizational learning case study. International Journal of Quality & Reliability Management, 2016. 33 (5): p. 574-596.

[04]    

Sonenshein, S. and U. Dholakia, Explaining employee engagement with strategic change implementation: A meaning-making approach. Organization Science, 2012. 23 (1): p. 1-23.

[05]    

Choi, M. and W. E. Ruona, Individual readiness for organizational change and its implications for human resource and organization development. Human Resource Development Review, 2011. 10 (1): p. 46-73.

[06]    

Haffar, M., W. Al-Karaghouli, and A. Ghoneim, An empirical investigation of the influence of organizational culture on individual readiness for change in Syrian manufacturing organizations. Journal of Organizational Change Management, 2014. 27 (1): p. 5-22.

[07]    

Lawson, E. and C. Price, The psychology of change management. McKinsey Quarterly, 2003: p. 30-41.

[08]    

Fuentes-Henríquez, F. and P. Del Sol, Analogical foundation of the scope of organizational change. Journal of Organizational Change Management, 2012. 25 (1): p. 163-185.

[09]    

Abdul Rashid, Z., M. Sambasivan, and A. Abdul Rahman, The influence of organizational culture on attitudes toward organizational change. Leadership & organization development Journal, 2004. 25 (2): p. 161-179.

[10]    

Soltani, E. and A. Wilkinson, Stuck in the middle with you: The effects of incongruency of senior and middle managers' orientations on TQM programmes. International Journal of Operations & Production Management, 2010. 30 (4): p. 365-397.

[11]    

Abdolshah, M. and S. Abdolshah, Barriers to the successful implementation of TQM in Iranian manufacturing organisations. International Journal of Productivity and Quality Management, 2011. 7 (3): p. 358-373.

[12]    

Armenakis, A. A. and S. G. Harris, Crafting a change message to create transformational readiness. Journal of organizational change management, 2002. 15 (2): p. 169-183.

[13]    

Weeks, B., M. M. Helms, and L. P. Ettkin, Is your organization ready for TQM? An assessment methodology. The TQM Magazine, 1995. 7 (5): p. 43-49.

[14]    

Clegg, C. and S. Walsh, Change management: time for a change! European Journal of Work and Organizational Psychology, 2004. 13 (2): p. 217-239.

[15]    

Jones, R. A., N. L. Jimmieson, and A. Griffiths, The impact of organizational culture and reshaping capabilities on change implementation success: The mediating role of readiness for change. Journal of Management Studies, 2005. 42 (2): p. 361-386.

[16]    

Holt, D. T., et al., Readiness for organizational change the systematic development of a scale. The Journal of applied behavioral science, 2007. 43 (2): p. 232-255.

[17]    

Sikh, G., Analysis of attitudes and behaviours of employees towards organizational change. International Journal of Human Resource Management and Research, 2011. 1 (1): p. 1-13.

[18]    

Meirovich, G., I. Galante, and Y. Kanat-Maymon, Attitudes towards TQM and the communication process between managers and subordinates. Journal of Applied Management and Entrepreneurship, 2006. 11 (1): p. 74.

[19]    

Rusly, F. H., J. L. Corner, and P. Sun, Positioning change readiness in knowledge management research. Journal of Knowledge Management, 2012. 16 (2): p. 329-355.

[20]    

Ben Jaber, A., Investigating the factors affecting the readiness for TQM implementation within Libyan higher education institutions. 2010, Salford: University of Salford.

[21]    

Naghshbandi, S., et al., Assessment of Military Force Staff's Readiness for Total Quality Management (TQM) Approval in Tehran Province. Procedia-Social and Behavioral Sciences, 2012. 46: p. 5345-5349.

[22]    

Al-Najem, M., Investigating the factors affecting readiness for lean system adoption within Kuwaiti small and medium-sized manufacturing industries. 2014, University of Portsmouth.

[23]    

Santhidran, S., V. Chandran, and J. Borromeo, Enabling organizational change–leadership, commitment to change and the mediating role of change readiness. Journal of business economics and management, 2013. 14 (2): p. 348-363.

[24]    

Adil, M. S., Impact of leader’s change-promoting behavior on readiness for change: a mediating role of organizational culture. Journal of Management Sciences, 2014. 1 (2): p. 102-123.

[25]    

Shah, N. and S. Ghulam Sarwar Shah, Relationships between employee readiness for organisational change, supervisor and peer relations and demography. Journal of Enterprise Information Management, 2010. 23 (5): p. 640-652.

[26]    

Fugate, M., The impact of leadership, management, and HRM on employee reactions to organizational change. Research in personnel and human resources management, 2012. 31 (1): p. 177-208.

[27]    

Ehsein, A. J., Factors influencing the readiness to adopt performance based budgeting system (pbbs) among Libyan institutions of higher learning. 2014, University Malaya.

[28]    

Nordin, N., The influence of leadership behavior and organizational commitment on organizational readiness for change in a higher learning institution. Asia Pacific Education Review, 2012. 13 (2): p. 239-249.

[29]    

Maheshwari, S. and V. Vohra, Identifying critical HR practices impacting employee perception and commitment during organizational change. Journal of Organizational Change Management, 2015. 28 (5): p. 872-894.

[30]    

Sloan, A. F., Kathryn J. Hayes, Zoe Radnor, Suzanne Robinson, et al., Readiness factors for lean implementation in healthcare settings–a literature review. Journal of health organization and management, 2014. 28 (2): p. 135-153.

[31]    

Haffar, M., et al., The influence of individual readiness for change dimensions on quality management implementation in Algerian manufacturing organisations. International Journal of Production Economics, 2016.

[32]    

Aamer, A. M., M. A. Al-Awlaqi, and S. M. Alkibsi, TQM implementation in a least developed country: an exploratory study of Yemen. The TQM Journal, 2017. 29 (3).

[33]    

Lex Arabiae, Oil as an important sector in Yemen’s Economic. http://lexarabiae.meyer-reumann.com/issues/2011-2/vol-xv-%E2%80%93-issue-3-july-2011-%E2%80%93-articles/oil-as-an-important-sector-in-yemens-economic/, 2016.

[34]    

Haykel, B., The state of Yemen's oil and gas resources. NORWEGIAN PEACEBUILDING RESOURCE CENTRE, 2013.

[35]    

Al-Zamany, Y., S. E. Hoddell, and B. M. Savage, Understanding the difficulties of implementing quality management in Yemen. The TQM Magazine, 2002. 14 (4): p. 240-247.

[36]    

Al-Zamany, Y., et al., The cultural acceptability of the EBEM in Yemen. Managerial Auditing Journal, 2002. 17 (9): p. 568-575.

[37]    

Wright, L. T. and M. Crimp, The marketing research process. 1995: Prentice Hall.

[38]    

Brislin, R. W., Comparative research methodology: Cross‐cultural studies. International journal of psychology, 1976. 11 (3): p. 215-229.

[39]    

Sekaran, U. and R. Bougie, Research methods for business: A skill building approach. Chichester: John Willey & Sons Ltd. 2013, 2013.

[40]    

Hair, J. F., et al., Multivariate data analysis: A global perspective. Vol. 7. 2010: Pearson Upper Saddle River, NJ.

[41]    

Ramayah, T., Notes for data analysis workshop. http://ramayah.com/wp-content/uploads/2011/04/Data-Analysis.pdf., 2011.





 
  Join Us
 
  Join as Reviewer
 
  Join Editorial Board
 
share:
 
 
Submission
 
 
Membership