Manuscript Information Authors

[1]	Valentina Nikolova - Alexieva , University of Food Technologies, Plovdiv, Bulgaria.

Abstract

Process modeling is a popular technique used by process practitioners to capture, organize and communicate information about business processes. Process models can be drawn on blackboards, on paper, or they can be represented in digital form in various types of process modeling software. Process models, as a significant part of process management can be very high level abstractions that define phases of activity or they can be very detailed representations of the steps taken and the decisions made in a specific operation. The survey used the term “process modeling” very broadly to allow us to consider any and all types of modeling. This report summarizes information provided by 520 respondents who completed Process Modeling Survey between January and September in 2012. The information in this report will provide readers with insights into the ways that process modeling is being used in the Bulgarian organizations today. The respondents of this survey are registered members of Confederation of the Employers and Industrialists in Bulgaria and they are more managers and practitioners interested in a comprehensive approach to process management than those interested in more narrowly focused concerns, like Six Sigma, Business Rules or Business Process Outsourcing. As a result the survey shows that in Bulgarian organizations the number of managers who are working to change processes increased significantly. Vast majority of Bulgarian enterprises, the large and the small and medium as well, getting more mature in process management and they used mix of methodologies, that are traditions in business process work. One tradition is focused on Quality and is currently represented by Lean and Six Sigma, one is focused on IT and is represented by software – focused methodologies, and a third is a management tradition focused on improving the overall performance of the organization, associated with Business Process Reengineering.

Keywords

Business Process Modeling, Business Process Management, Lean Six Sigma, Business Process Re-engineering

Reference

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