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International Journal of Management Science

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The Determinants of E-trust in Electronic Banking Services

International Journal of Management Science
Vol.1 , No. 1, Publication Date: Jul. 7, 2014, Page: 15-21

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Authors

[1]	Chakib Hamadi , Department of commerce, LCGE laboratory, ENCG-Cadi Ayyad University, Marrakesh, Morocco.
[2]	Bouchra Esslimani , Department of commerce, LCGE laboratory, ENCG-Cadi Ayyad University, Marrakesh, Morocco.

Abstract

This article attempts to Identify online trust determinants of electronic banking services. The results of the quantitative study show that these determinants include the site of the bank, the bank as institution, the customer him-self and third parties. They also show that moderating effect of the variable related to the legal framework governing e-commerce on the relationship between customer trust and trust in electronic banking services is not statistically significant.

Keywords

E-Trust, E-Banking, E-Commerce

Reference

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