International Journal of Information Engineering and Applications  
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Assessing the Effectiveness of Business Automation in Micro-Finance Institutions: Customers Perspective
International Journal of Information Engineering and Applications
Vol.1 , No. 3, Publication Date: Aug. 16, 2018, Page: 145-149
1352 Views Since August 16, 2018, 337 Downloads Since Aug. 16, 2018
 
 
Authors
 
[1]    

Nahayo Dismas, School of Post Graduate Studies, University of Kigali (UoK), Kigali, Rwanda.

[2]    

Mbanzabugabo Jean Baptiste, Faculty of Business and Technology, University of Tourism Technology and Business Studies (UTB), Kigali, Rwanda.

[3]    

Maniraho Jean François, School of Education, University of Rwanda (UR-CE), Kigali, Rwanda.

 
Abstract
 

The Automated Microfinance Institution (MFI) has been able to grow, to scale profitability and to become viable for the long in business service; this motivated some MFIs for adopting Business Automation (BA). However, once the automation process is completed, it is necessary to assess how effective is the business automation in Microfinance Institution, so that it may be recommended to other Microfinance Institutions. This research paper aimed to assess the effectiveness of Business automation in Microfinance Institutions with reflection of Customers Standpoint in Rwanda. A descriptive research design with a qualitative approach and a stratified sampling were adopted; Questionnaires, interviews and documentations techniques were used as data collection tools, whereas SPSS v25 was used for the data analysis. The research findings yields that the business automation is effective and operational at the average of 78.44% and complies with ICT policies and practices for IT service management (ITSM). Among other recommendations, government of Rwanda should continue to rationalize BA for all MFIs to embrace and continue to put in place infrastructure such as Fiber optics accessible to MFIs in the Country.


Keywords
 

Business Automation, Micro Finance Sustainability, Intelligent Business System, ICT


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